FAQs

How do I order?

Online!  All products will be limited in quantity so first come first serve. You can always check the website, or sign up for an email to get a notice when product has dropped. 

Is there a deadline to place an order for pick up the same week?

Order by Tuesday, 11pm for pick up Thursday-Sunday (11am-7pm) at Albertine Press, Cambridge, MA.

How do pick ups work?

Between Thursday-Sunday, your order will be bagged and ready to pickup at Albertine Press, 1309 Cambridge St., Cambridge, MA.

The staff will ask for your Order Confirmation and retrieve your order. Orders must be picked up during the appointed days, or the sweets will be donated.

Tell me more about your pick up locations?

Albertine Press is a letterpress print and design studio as well as paper boutique carrying cards, prints, desk accessories, gifts plus delightfully curated finds and curiosities for the paper obsessed.

In addition to products made in the studio, customers can discover an ever-changing assortment of cards, gifts, and curiosities sourced from other small, independent makers like ourselves. Browsing their shelves, you’ll find beautiful, practical goods that support local-makers, women-owned businesses, sustainable living, and thoughtful gifting.

Albertine Press
1309 Cambridge Street
Cambridge, MA 02139
+1.617.945.5519

Do you deliver?

I regret that delivery is not offered at this time.

Do you ship?

Not at this time, but check back and/or sign up for email news and you'll be in the know when and if it happens!

What is your refund policy?

Refunds or returns are not accepted if a customer changes their mind, cancels their order after the Tuesday preceding their Thursday-Sunday pickup, or fails to to pick-up their order for any reason. Orders not picked up will not be stored for customers under any  circumstances. Leftover sweets will be donated.

Refunds or replacements will be considered if the product is defective in some way due to manufacturing and a majority has not been consumed.

Do you have a shop I can visit?

No, Temper Confections is only online with a pick up location.

Can I place a custom order or something from EHChocolatier's products?

A few EHChocolatier products will be rotating through. Depending on the time of the year, I might be able to accommodate a custom order. Send inquiries to nomnomnom@temperconfections.com.

Will there be holiday themed products?

Not at this point.

Do you make anything that is completely allergen free?

Unfortunately not, all products are made in a residential kitchen and there is always potential of trace amounts of protein: tree nuts, peanuts, soy, sesame, milk, wheat, eggs, seafood & fish.

Why the simple packaging?

So many reasons :)

  • Better for the environment.
  • Simplicity = Sustainability
  • Balancing increased costs of ingredients, especially dairy and chocolate.
  • Focus energy on making nomnomnoms and much less time on packaging them.
  • Smaller storage needs.

Is the packaging environmentally friendly?

Yes!

100% compostable kraft stand up bag

  • Meets ASTM D6400 standards for compostable plastics.
  • Made with natural premium kraft paper outerior and metallic cellulose interior.
  • High barrier properties against moisture, oxygen, light and aroma
  • Made from plant-based renewable ingredients. Never Plastic.
  • Compostable zipper for re-closure and re-use

Kraft Carry Bag

  • 100% environmentally friendly kraft recycled paper
  • biodegradable, recyclable, non-toxic
  • FSC-compliant, ensuring responsible forest management practices

Kraft Box

  • recyclable